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Thermalgraphics guarantees your satisfaction. If you are not satisfied with your order, simply contact us within 30 days of receipt for information recarding replacement, credit, or price adjustment. Imprinted and custom made products, including orders with tassel holes punched, cannot be returned. Thermalgraphics will authorized UPS call tags for products authorized for return. The cost of the UPS call tage and a 20% restocking fee will apply to all returns of orders completed and shipped as ordered. No returns will be allowed after 90 days.